Frequently Asked Questions

  • How long does The Water Edit - Water Reimagined stay fresh?


    Because our beverages are prepared with fresh ingredients, they should be kept refrigerated and enjoyed within the freshness period provided with your order. Always check your product instructions before drinking.

  • Why is it called “Water Reimagined?


    Because we believe water doesn't have to be ordinary. It can be fruity, herbal, refreshing, bold, or subtle, giving you different ways to enjoy hydration depending on your taste and lifestyle.

  • What makes The Water Edit - Water Reimagined different from regular flavored water?

    The Water Edit - Water Reimagined takes hydration beyond the ordinary by combining spring water with thoughtfully selected fresh fruits, herbs, roots, botanicals, and spices. Each edit offers its own unique and refreshing experience.

  • What is the cancellation/refund policy?

    At "The Water Edit -Water Reimagined", every beverage is freshly prepared with care. Because our products are perishable and made with fresh ingredients, all beverage sales are final once an order has been prepared.

    Orders may be cancelled before preparation begins. Once your order has entered preparation, we are unable to offer cancellations, returns, or refunds.

    If your order is incorrect, damaged, or there is a quality concern at the time of pickup or delivery, please contact us as soon as possible. We will review the issue and, when appropriate, offer a replacement, store credit, or refund.

    For food-safety reasons, we cannot accept returned beverages once they have left our possession.

    Customer satisfaction matters to us, and we will always make a reasonable effort to address legitimate order concerns.

    The Water Edit -Water Reimagined reserves the right to review refund and replacement requests on a case-by-case basis.

  • Do you offer pickup or delivery?

    Yes! The Water Edit - Water Reimagined offers convenient local pickup and delivery options in the Chicago area. Pickup details are provided after your order is confirmed. Local delivery is available in select areas and may include a delivery fee based on location.

    Because our beverages are made fresh and kept refrigerated, we carefully coordinate pickup and delivery to help maintain freshness and quality.

    Fresh. Local. Convenient. The Water Edit - Water Reimagined.

  • Is Sugar or Another Sweetener Added?

    We do not add refined sugar to The Water Edit - Water Reimagined. Depending on the flavor, select blends may be lightly sweetened with honey or monk fruit to complement the natural flavors of the fruits, herbs, botanicals, and spices.

    Fresh ingredients. No refined sugar. Naturally refreshing.

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